Shipping policy

**Shipping Policy**

**Order Processing:**
- Orders are processed within 1-2 business days of receiving payment.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with tracking information.

**Shipping Methods:**
- We offer standard and expedited shipping options.
- Standard shipping typically takes 3-5 business days for delivery.
- Expedited shipping options and delivery times will be displayed at checkout.

**Shipping Costs:**
- Shipping costs are calculated based on the weight of your order and the shipping method selected.
- Free standard shipping is available for orders over a certain amount. Check our website for current promotions and eligibility.

**International Shipping:**
- We currently ship within the United States. International shipping options may be available in the future.

**Refund Policy:**
- We offer a 14-day refund policy from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

**Refund Process:**
1. Contact our customer service team at katycostudio@gmail.com.com to initiate the return process.
2. Provide your order number and reason for the return.
3. Once your return is approved, you will receive instructions on how to return the item.
4. Upon receiving the returned item, we will inspect it and process your refund within 5-7 business days.

**Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- Provide photos of the damaged or defective item, as well as your order number, to katycostudio@gmail.com.
- We will replace the item or issue a refund, including any applicable shipping costs.

**Lost or Stolen Packages:**
- We are not responsible for lost or stolen packages. Please ensure that your shipping address is accurate and secure.
- If your package is marked as delivered but you have not received it, contact the shipping carrier for assistance.

**Contact Information:**
- For any questions or concerns regarding shipping or refunds, please contact our customer service team at katycostudio@gmail.com.

**Note:**
- This shipping policy is subject to change. Please refer to our website for the most up-to-date information.